In its first year, the SETON Call Center logged more than 56,000 telephone interactions. In fiscal year 2004-05, the Call Center processed more than 90,000 calls. In order to take on this volume of calls and provide patients with immediate access to health care, the Call Center is staffed 24/7 by a closely-knit group of nurses and resource representatives who work a variety of shifts and hours.
Last year of all the SETON Call Center callers who intended to go to the ER, 62% were re-directed to a more appropriate level of care.
